10: Docs - ServiceNow IT Service Management Coaching

This podcast is based on the ServiceNow ITSM Coaching module document.

ServiceNow ITSM Coaching

This is a comprehensive user manual for ServiceNow's "Coaching" application, designed to improve IT service management through performance monitoring and employee skill development. The manual outlines how to set up Coaching, configure coaching opportunities, create training materials, assess employee performance, and track results. It dives into key components like Coaching assessments, virtual coaches, and surveys. The manual also addresses how to use Coaching in conjunction with other ServiceNow modules, such as Continual Improvement Management, Skills Management, and Knowledge Management, ensuring a holistic approach to employee development within the ITSM framework. Additionally, it explains the integration of Coaching with domain separation for multi-tenant environments, ensuring appropriate data access and control. Finally, the manual provides troubleshooting guidance, field descriptions, and quick start tests to help users successfully implement and utilize ServiceNow's Coaching application.